Neatovera

Frequently Asked Questions About Our Woking Eco-Cleaning Services

Get quick answers about our sustainable cleaning approach, serving homes and businesses across Woking and Surrey.

Service Areas

We primarily serve Woking and surrounding areas, including:

  • Woking Town Centre
  • West Byfleet
  • Horsell
  • Knaphill
  • Goldsworth Park
  • St. Johns

There are no travel charges within central Woking. Areas beyond may incur a small fee—we’ll confirm during booking.

Two hours minimum is required for central Woking, and three hours are needed for outlying areas.

Booking & Scheduling

Three easy ways:

  1. Online booking system
  2. Phone: 44(0)7349725821
  3. Email: [email protected]

Cancellations made at least 48 hours before the scheduled service will receive a full refund or complimentary rescheduling.

Yes, subject to availability. Priority rates apply for same-day bookings.

Pricing & Packages

  • Regular Clean: from £20.97/hour
  • Deep Clean: from £25.97/hour
  • Commercial: Custom quotes
  • Move-in/out: Project-based

Yes! Regular booking discounts:

  • Weekly: 15% off
  • Bi-weekly: 10% off
  • Monthly: 5% off

Never. We provide detailed quotes, including all services and supplies.

Eco-Friendly Approach

  • 100% non-toxic products
  • Biodegradable supplies
  • Microfiber technology
  • Water conservation
  • Minimal waste
  • HEPA filtration

Absolutely! All products are certified as non-toxic and safe for families, pets, and people with sensitivities.

Yes, if preferred. We’re happy to use your eco-friendly products.

Special Services

  • Move-in/move-out cleaning
  • Post-construction cleanup
  • Event preparation/cleanup
  • Deep sanitisation
  • Carpet cleaning
  • Window cleaning

Yes, we serve various Woking businesses:

  • Offices
  • Retail spaces
  • Healthcare facilities
  • Educational institutions
  • Hospitality venues

Absolutely! We customise our service to your needs.

Quality Guarantee

100% satisfaction guaranteed. If you’re unhappy, we’ll return within 48 hours to rectify any issues at no extra cost.

Yes, fully insured with:

  • Public liability
  • Professional indemnity
  • Employer’s liability
  • Trained professionals
  • Quality checklists
  • Regular inspections
  • Client feedback
  • Team supervision
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